Elżbieta Lewandowska

I am Master of Science in computerized physics who started in Polish Telecommunications service desk for Neostrada customers in Cracow in 2005. 

2 years later I moved to shared service for General Motors in Capgemini in Katowice as Subject Matter Expert. 

Telecom industry was much more exciting so I joined UPC as technical support team leader in 2010. Once taking part in the project to replace customer care tool I decided that I want to explore project management. I became project manager in 2014 and after 2 years I realized I prefer working with the team as a leader not a project manager.

In 2016 I moved from Silesia to Tricity and joined Nordea as service desk team lead. After taking a year of parental leave I accepted the offer to come back to a new position as head of Simplification, Quality & Automation team. The journey of building team scope, establishing cross-functional relationships and implementing agile setup lasts almost 5 years now.