Melanie Good

Mel, a people-centric leader with a legacy of over two decades in the technology industry, embodies a unique blend of innovation, resilience, and a profound passion for reliability engineering. As the Head of Reliability at Chase, she is on a mission to redefine customer experiences through reliable technology.

In her current role, Mel spearheads the development of automated reliability platform solutions, grounded in meticulous controls. This platform aims to seamlessly integrate customer usage and enable engineers to work without the disruptions of incidents, reflecting Mel's commitment to optimizing technological processes for efficiency and user satisfaction.

Mel's philosophy revolves around the belief that people are at the heart of reliability and transformation. Beyond her technological expertise, she is fervently dedicated to fostering talent and developing leaders for the future. With a career defined by a relentless pursuit of excellence, Mel is not only a seasoned professional but a catalyst for positive change in the realm of technology, where the intersection of innovation and human-centric values defines her impactful leadership journey.