Tatenda Vukomba

Tatenda is an E2E co-ordinator with over 5 years’ experience in IT Service Management. Her Previous roles include Service Delivery Management, Service Level Management and Knowledge Management. Tatenda started her career in IBM where she was an IT Specialist. She grew her career at this institution tremendously

In her current role at State Street, she is an End2End Officer in a team which focuses on:

• Mediating and resolving ticket ownership disputes to ensure appropriate level of cross team collaboration until clear owner is identified.
• Monitoring for ITIL ticket management misuse and manipulation across all providers
• Ticket analysis – Identify ticket trends for issues and requests to be passed to Engineering teams for improvements or permanent solution etc.

Tatenda holds a BSc In Economic Cybernetics and  ITIL Certification. She is based in Krakow.