Joanna Siatka

Head of IT Service Management department with 10+ years of professional IT experience. Responsible for core ITSM practices (Service Catalog, Incident, Request, Problem, Change and Configuration Management) to ensure service availability, performance quality and practice maturity. Product Owner of ServiceNow platform, managing agile software development team. Passionate about continual improvement frameworks and philosophies. Advocate of data-driven decision-making style.