Anna Pietrucha

I joined Hitachi Vantara in December 2018 as a Service Desk Specialist and was a part of the newly built Service Desk Team in Poland. I remember my first week very well as I flew over to Colorado for one week of intensive training. I felt super excited about opportunity I got but scared at the same time as I knew my responsibility will be also to lay the foundation for a completely new Team. After spending more than one year in Service Desk Team I moved to Desktop Operations Team (Local Support). Thanks to this opportunity I was able to add on to my technical skills and discover other aspects of Customer Support. In February 2023 I moved back to the Service Desk Team and got promoted to Service Desk Manager responsible for EMEA Region. Now I am in charge of managing the Service Desk Team, which is based in Cracow, Poland. We currently have a team of six people who provide technical support to our users across the world. When not working, I enjoy traveling, exploring new places and discovering local food, dancing, and cooking.  I am really into art- I love painting/sketching, I also visit art museums whenever I can (that’s why I felt in love with Barcelona when visiting this city.